I deposited 52 us dollars on november 22nd to this casino, via Neteller, and took their bonus Collosalwins , 300 percent bonus -no max cashout, no wagering. Played with stakes up to 2 dollar per bet, on slots only. Managed to get my balance up to 600 dollar.
On the 24th November I requested a withdraw of 600 dollar, I knew Ruby Slots would ofcourse deduct the 156 bonus dollars, no problem with that.
I requested a withdraw to my same Neteller account and I sent in all requested verification docs at the same moment.
After having sent several emails to them during the week after, asking if they received my docs and if they are approved I did nog get a reply except that they would reply within 1 business day, they did not, I went to chat and I undrstood I had to send my docs again to another mailadress of Ruby Slots. I did that immeiately, on Novemer 30rd, last Wednesday. In the meantime my withdraw was declined without mentioning a reason.
Despite several emails from my side to them I still got no reply again from Ruby Slots if they have recvd my docs again, are they approved ? and above all when are to going to pay my outstanding withdraw of 444 dollars to my Neteller account ?
At my account-overview a withdrawrequest of 444 dollars is mentioned but via a check, I never asked for this, I want this payment to my Neteller account, no check. I want t know if my docs are recvd and ok and I want to know when I will be paid, 444 dollar to my Neteller account.
My username at Ruby Slots is texas6655.
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