I signed up and redeemed the coupon that offered $65 that had to be wagered 30 times. I completed the wagering requirement and attempted to withdraw my winnings but couldn't. I contacted customer support who were rude and told me they don't give winnings to people in my country. I told them my country was not on the list of restricted countries. The chat kept getting disconnected every 2 seconds and it would take a long time before I could sign back in. Every time I asked the support team about my winnings I would strangely get disconnected and would have to wait about 20 minutes before I could sign back in, and when I finally could sign back in it would take about 45 minutes for them to respond, and in most cases they didn't, and when they did and I told them about the issue I would get disconnected. Finally they said that I had to make a deposit before I started playing with the free chip in order to be able to cash out whatever I win, but the page for the coupon I redeemed it states that it is a no deposit bonus. I kept getting disconnected (even though that has never happened to me before and now it was happening every time I got through to them and told them my problem), then they told me my winnings could not be withdrawn because the registration form was not filled out properly. I told them it was, and of course I got disconnected from the chat again, but this time when i tried to sign back in I could not. My account had been closed.
They basically point blank refused to pay me my winnings, and even banned me to get me to stop asking. This is a blatant scam site. They are running their site in Costa Rica, where online gambling regulations are practically non existent. In any other country they would not be able to get away with it.. This site should be avoided at all costs.
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