I've been playing a bitstarz for about a year now and even though i've always lost (this was my first cash out ever) i didnt have any issues at all, mike and chris are always nice and helpful so it was quite a big surprise when after having huge losses and numerous deposits over 48 hours then receiving the weekly friday cashback as shown below
Friday Loyalty Bonus Wager Done 93 AUD 3256.10 / 3255.00 (100 %) December 23, 2016 18:06 December 16, 2016 18:06
and meeting the wagering requirement which is not easy to do which i then got up to $1700 AUD and cashed out and still being at a huge loss over the past 48 hours to receive this email.
Hi there!
Unfortunately, the maximum cashout resulting from the bonus you were playing with is limited to 100$. Nevertheless, we have made an exception for you and let you cashout 5 times more, 500$. All the exceeding funds have been cleared in the manner of a cashout, but it won't appear on your end.
Thank you for understanding!
Best regards,
Mike
Support Hero
After speaking with Mike and being told that i can only cash out $500 AUD and the $1200 AUD that shows up as cashed out isnt going to show on my end(in my bank account) because the maximum i can win from this bonus is $100. however in this case theyve allowed $500. So after receiving a 93AUD (friday loyalty cashback bonus) which comes with a wagering requirement of 35x normally i could only win a maximum of $100 but this time its okay to do $500 but remove the remaining $1200. After questioning how does that sound fair? and how does that even make sense? Mike then tells me that there isn't actually any terms and conditions for this bonus and to refer back to the terms and conditions of a no deposit bonus. Which i also question as it technically isnt a no deposit bonus because it is for the deposits over the past week and usually it is 10% back on deposits and losses. You can only imagine how shocked and how misled and robbed i feel after this. This experience has really turned me off playing at bitstarz and considering this would've been my first cash out and to be told that basically if i advised them that i wanted to cash out at $500 and then kept playing and got to $1700 it would be okay. isnt that what the high wagering requirements are for! i've never heard any casino that ive played at say this. Askgamblers and my fellow gamblers help please! im sure this has happened before. After losing over $2000 in less than 48 hours and finally getting up to $1700 after wagering it 35x and cashing out to then have $1200 "removed"... highway robbery.. ive attached screen shots of the email, transaction history and bonus which fulfilled its wagering requirement
J K
(really didnt want to post a complaint about bitstarz but i feel really hard done by)
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