I opened an account with Betfair deposited via skrill and ran up a sizeable balance via the exchange. I went to withdraw my initial deposit via skrill, and the rest to my bank.
My account was closed the next day without any contact or explanation. After contacting them I was told I needed to send my documents to verify it (even of me holding the documents). I sent them the required documents last Monday 19th, since then I haven't heard anything. I contacted them several times to chase them up and I have just been given the run around with excuses like 'not our department' and 'your'e in a queue'. I called them and told that it would be passed to the superviser and would call me back, still I heard nothing.
After 9 days I receive an email back saying they had no documents on file so I sent them again, and uploaded them the next day on the chat to them.
its been 10 days now and It should not take a company this long to verify a few documents I am tired of being given the run around and want access to my funds. They have left me no other option than to come somewhere like this for help.
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