The 23d of this month i requested an withdrawl and i have send the documents, then they asked for the documents again. Today they said that the utility bill is not valid because of the colors i think. I have read other complaints and i know they will do anithing to not pay me. I heve to receive
4278,24 €, and now i saw that they have put the money back in my casino account. I can do nothing my utility bill is black and white. Please help. Sorry my english, below i leave the mail that they send me.
Hi Sergio,
Nelisa here from Al Slots.
You are receiving this email with regards to your account verification.
I have been requested by our player security company to please contact you in regards to the verification documents you have sent us.
First of all I would like to thank you for your efforts in provided us with the requested documents.
However, one document you have sent in, was not able to be accepted, as we are only able to accept certain documents according to internationally set standard.
Therefore I would to ask you to please send in the following outstanding document:
• A color copy of a utility bill which clearly states your name, date and address and is not older than three months
Kindly email the requested document(s) to credit@gaminghelp.eu
Please contact us again, should you have any further queries.
Kind regards
Nelisa
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