I opened an account with spinit, played the new account bonus and came away with a win of just under 1.7k. No terms or conditions were broken and everything seemed fine. Was asked for verification documents which I sent and they were accepted promptly, I was told the payment would be made soon.
Low and behold a few days later they sent an email saying my winnings were confiscated and my deposit (£100) would be returned, no reason was given. I chased them up and after wasting about 30-40 minutes on live chat was told I had broken the terms by being involved in "fraud and collusion". Again, they were unwilling to offer any explanation or evidence for their accusation.
I had absolutely no idea what they could be referring to, however having looked at other complaints on this site against spinit it's pretty obvious they've made a habit of doing this to avoid payouts. Just to clarify again, no terms were broken my end, and all of my verification documents were accepted and I was told the payment would be made soon before they came up with this confiscation out of the blue.
The behaviour of this casino is absolutely disgraceful and is nothing but outright theft against it's players, enticing new players in with bonuses, keeping any deposits from losing players and confiscating any winnings from others, a no lose proposition for them. I'm not sure what good a complaint here will do as it seems all of the others have been ignored but it's worth a shot, if nothing else to advertise this sham of a casino.
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