So lets get this n the open air.
For two weeks now I've been fighting to get an awnser to my bonus issue on Enzo casino.
During the christmas weekend I signed up for a 250% bonus and 25 freespins on betsoftgames through this site. I deposited 25EUR and got 62.5 EUR in bonus.
(Thank you very much for hours of fun)
In my first contact with the casino support they had trouble with adding my 25freespin bonus. Insted they thrown in a 7EUR bonus. Later on the support found a way to add the freespinns. So I did got both 7EUR and 25freespinns.
Ok I thought and checked the terms and realized that my largest bet on THAT 7 EURbonus would be 2.1EUR ( max bet. 30% on given bonus according to their T&C )
So I wagered and those 7EUR was soon gone. No higher bet than 2.0.
So I started to play with my 250% and wagered higher than 2.1 cours my current bonus was 62.5 EUR and the wagering limit was then 18.75EUR.
I won 700EUR -deposit 25EUR -
All my wagering requirements are fullfilled according to support
No problem with my freespinns
BUT my 7EUR bonus has been Over betted so the only thing on my account now is my deposited 25 EUR.
Fine I say. I'll check it out.
I double checked my wagering in the game history and it seems strange.
When my 7EUR bonus is ended ( no bonus money left on the 7EUR bonus) I still have a good 74!!!! Spins left before I bet over my 7EUR bonuslimit.
Now here is where my trouble starts.
None from the support group or the internal investigation group can tell me where my first bonus ends and my second bonus starts. They all reffer to that "they have checked" and "according to our records" that they see that I have violated the terms of the bonus.
One of the agentes had this for excuse to not awnser my mail...
"I have had a lot of family things and the holidays have created a backlog. I am being picked up for dinner by the Commander in Chief herself, and if I don't want to spend the weekend in the the doghouse I had better not stand her up."
Another ( two actually ) claimed that the bonus limit ( 30% of 7 ) was equal 2.0 not 2.1
One "head of support" told me that all bonus limits is determed by the latest bonus.
And when I couldnt find it in their T&C she told me that it is not written in the T&C .
Now the story goes on and on and I hope that with this publication I will get an awnser to what Ive done wrong. In what way I have broken their rules cours I cant find any violation at all. I need proof and they refuse to give me that.
Simillar complaints have been made by other gamblers on their sistersites.
Would be glad for any help in this matter.
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