Hi,
On 8th of December 2016, I login to withdraw my winning money. After the max withdraw amount of $14749.72 Aud, I still have approx $50276 aud in my account. Between 8th of December 2016 to 1st of Jan 2017, I did not play or make any bet, so my balance still have $50276, sometimes I might login to check my balance just to make sure my balance stay the same. This few months, I withdraw max once per month and winner was pretty good. But then I login on 1st of Jan 2017, to check my balance. But I unable to login, its said account frozen/temporary close for security reason. After that, I tried to emailed the helpdesk and also called winner helpdesk but advised nothing they can do and they have forwarded to the management, but already 12th of Jan 2017 I still did not receive a reasonable answer.
If they close my account, they need to notified me the reason since i did not breach any terms and conditions. Also, if they close my account then please pay me back $50276 aud. I have print screen the previous amount, but since I trust them on the 8th of December 2016, i didnt took any print screen pic of my amount on 8th of December 2016.
when i called the helpdesk on 1st of Jan 2017, they said they can only see my account its $0 balance, but whereas i still have $50276, and then the staff member said its only they management can see my balance.
I advised them to send me all the login/ the ip address of the login just to make sure who hack into my account etc...
because i only login using my home address ip and sometimes i login using my mobile phone data if my home wifi not working.
if any weird ip address thats login between 8th of December 2016 to 1st of Jan 2017, then there needs to be investigate.
Also, i did asked winner to provide me all the betting transaction details between 8th of December 2016 to 1st of Jan 2017, since i did not bet anything between that time, just to make sure any weird transaction betting without my permission under a weird ip address login.
I need winner to reopen my account, and my balance of $50276 still in there. Otherwise, if they wants to close my account then please finalised and pay me in total of my money $50276 aud still in the account. Otherwise, if winner close my account, not giving a reasonable answer and close my account on purpose for not paying me back my money of $50276, then its show winner company, only wants to take money from player but when they winning, winner refuse to pay. that's why winner.com needs to provide all the evidence.
Like last year, my points its convert 75= $1 aud, but since winner know i winning, they purposely change 500points equal $1 aud, and i was a vip they drag me down to none vip. Also, my max betting per number its $700, but since they worry that im winning, they change from $700 down to $15 per straight number on roulette.
It's also show an intention that they only wants player to lose but when player winning they not happy. and change things for making player only lose, but then those winning its i won before they change the points and betting max per number.
If winner.com believe they are innocent or temporary close my account for a reason, then please show evidence as request. also, pay back my $50276 aud.
Please show that winner.com its a legit online gamble website then provide evidence and proof.
I have attached a few print screen pic and put as private.
Thanks.
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