I opened an account with Stay Bet, getting a 100% bonus of 100 Euros. I played thru the roll-over requirements, constantly monitoring the remaining required roll-over amount, and converting all bonus money to cash.
I continued to place bets and submitted a withdrawal request. After spending a couple of weeks back-and-firth, submitting and re-submitting various IDs to get my account verified, I received a response from Stay Bet stating that all monies in my account (almost 600 Euros) had been removed other than my initial 100 Euro deposit, as I had failed to roll-over the monies required.
I asked why the running total visible in my account displayed info showing that I had met the rollover requirements and why, even if I had not completed the roll-over (although I was under the impression that I had due to information displayed on my account) should all my funds be taken from me when my account, just prior to roll-over completion, stated that I had approximately 200 Euros of bonus money and the rest of the balance in cash?
The response was that all bets were registered against the roll-over target on the site even if they didn’t count – I replied again saying this was deliberately deceptive. I was also told that all monies are tied to the bonus, again even though this was not what was shown in my account.
I replied that I will publicize this case across social media should I not receive back the money that was sitting in my account for over a week, prior to my attempt to actually withdraw it. When I next checked my balance had risen from 100 to 144 Euros – not quite the 500-pus it was a couple of days ago.
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