Please help I have been waiting for a withdrawal from Planet 7 since it was approved on November 11th 2016. At that time it was $937.00 and then I won some more a little later, so they owe me a total of $1743.00. Every week they tell me that it has been sent to the processors. Every few days I contact them and get the same runaround to just wait for the email from them with the tracking number. Well I am very tired of waiting! I have saved all my chats and in them they promised me that I would receive my money before Christmas. This was my last chat with them last week.
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1-09-2017
Please wait for a Planet 7 agent to respond.
Thank you for using our LiveChat Service. This is 'Sam Holden'. Please verify your Email and Username so that I can assist you.
Sam Holden: Welcome. My name is Sam from VIP, how can I help you on this beautiful day?
Me: I have withdrawals approved going back to November 11th. Altogether they total $1743.00. I was promised that they would be sent out this week. Do you have my tracking number? This has not been a very pleasant experience! I am a long time player and I do not understand what is going on. I need my withdrawals so that I can play again! When am I really going to receive them!!
Me: Please tell me that my check has been sent out!
Me: Hello?
Sam Holden: Hey just checking.
Me: Okay thanks
Sam Holden: 1/3/2017 11:40:19 AM finance Paid $1743 + No Service Fee Check II transaction's #59736188($445) & #59736186($492)& #62622445($405)& #64403986($401
Sam Holden: I can see it was paid 6day ago.
Sam Holden: So 3business days ago.
Me: And when should I receive it?
Me: I want to make sure I will be home at the time since I will need to sign for it.
Me: Do you have the tracking?
Sam Holden: You should get two days before getting email from processors about Tracking number.
Sam Holden: I do not have that tracking number since I am not the one paying.
Sam Holden: Usual time frames are 7business days since we pay to them.
Me: I never receive any emails from the processors
Me: don't mean to be so stubborn but I never receive any emails
Me: Do you think that I will receive the check by Friday?
Sam Holden: I am sorry for that but they are promising us that they will send it.
Sam Holden: I really cant have that number since I am not the one paying.
Me: Okay I will be waiting for it
Sam Holden: thank you for understanding.
Me: Thanks! Bye
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They should not be able to get away with cheating their customers this way! I need help please!!!! If my withdrawals had been sent out they usually could give me the tracking number? Now what can I do? I must have at least 10 to 15 of these chat's telling me to wait for their email! I Have had it with their excuses!! Help!!
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