Hello, I'm a player of on line Casinos; unfortunately whole my winnings of 47.000$ at slots with CoolCat Casino weren't paid: I winned this big sum in September 2012 at slots, so CoolCat Casino began to pay me my winnings from the month of October 2012: for the first four months, from October 2012 until January 2013 he paid me 4 payments of 1250$; then from February 2013 until November 2016 CoolCat Casino paid about 52 payments of 500$, for a total paid to me of about 31.000$, (I say “about” 31.000$ and “about” 52 payments, because only on rare occasions CoolCat made me 2 payments of $ 500 in a month, but they were rare occasions, as well as CoolCat also blew the payment of $ 500 in October 2016: I should request an extract from the historical account Neteller to be much more precise and I can do it if needed !: for example in 2016 CoolCat paid me 2,000$ more, because in a few months has made me 2 payments of $ 500, but in general in recent years, I recall well, that only on rare occasions he doubled payments in a month; however I can control even better and ultimate precision Neteller getting from a historical statement of the payments or even just looking at all the emails confirmation payments from 2013 until today: I can honestly confirm that the amounts mentioned by me are roughly accurate, with small differences only for a few months); then CoolCat didn't pay to me the reimander sums, and they stopped the monthly payments of 500$ !, but I had 47,000 $ won, and then remain still to be paid to me about 16.000$, but CoolCat I is not paying more each month, from December for no reason, and blew the payment of $ 500$ in October 2016)!
I have tried to contact their chat, but they said to me very generally that, perhaps, there were general problems with payments by Neteller, but I replied that they could continue to pay me with another system, but they told me I had to write an email to: disputes@coolcatmail.com. So on 7 January 2017 I wrote to them this my email, and this is a part of my e mail:
Da: xxxxxxxxxxxx
Inviato: sabato 7 gennaio 2017 18.41
A: disputes@coolcatmail.com
Oggetto: login name xxxxxxxx, e mail is xxxxxxxxx -, my neteller account is xxxxxxxxxxx in CoolCat Casino
Hello, please, my login name is xxxxxxx, my e mail is xxxxxxxxxxxx, my neteller account is xxxxxxxxxxxxx ; I winned 47.000 $ at CoolCat Casino and you have always payied my winnings for 500$ every month until last November 2016, but then you stopped payments; please, you are a serious and correct Casino that always payied winnings to winners, and i'm the prove, but now why didn't you pay my winnings to me from month of November?
please, i received another Your last recent payment of the day 2016/11/17: this is the following payment, as reported in my Neteller account: xxxxxxxxxxxxxxxxx
– account holder I am: xxxxxxxxxxxxxxxxx :
17-11-2016 Cool Cat Casino to xxxxxxxxxxxxxxx - Trasferimento da commerciante Accettata 421,59 EUR.
From January 7 I had no answers from disputes@coolcatmail.com, as well as from the month of November 2016 I had no answers from withdrawals@coolcatmail.com; withdrawals@CoolCat-Casino.com, CoolCat Withdrawals; payments@casinosupportcenter.com, notwithstanding the many emails of request for payments and the request for clarification that I have sent to CoolCat Casino!
I need your help: I read that you are a very important site and famous, and that with your intervention have been solved many cases of non-payment by the Casinos, because the positive or negative feedbacks on your site are held in high account by the Casinos on line: please, what should I do? how can I get the rest of my winnings of about 16.000$? of my payments that aren’t not paying me more from CoolCat? Can You take direct action to convince CoolCat to continue with payments of the rest of the payments to me? What can you do in this case? I must warn CoolCat I'm writing a negative feedback on your site explaining everything that has happened publicly? or do I do it directly to obtain a result? ((I'd rather tell CoolCat Casino before writing a negative feedback, because it was always on time payments, but by November 2016 no longer responds to my emails and I is not paying more!) Or what can I do with your help, please? I would like to solve this problem, because it is not fair that they have not paid all my winnings, and there are still about 16.000$ to pay to me: when I played in their Casino I risked a lot of my money, and now it is right that end up paying the rest of all my winnings!
Please, give me a hand to solve this problem;
I’m sorry for the many words, and hope to receive from you help;
I’m waiting your answers,
Thank you very much,
King Regards
xxxxxxxxxxxxxxxxxx
↧