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Jackpot Knights Casino - Withdrawal pending for too long now

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First I must say that I've always enjoyed Jackpot Knight. They have nice campaigns, good games and pleasant people in the support chat. Until this week... I made a withdrawal of €300 on Wednesday 2017-01-18 at 14:39:30 (GMT+0). According to JPK terms and condition a withdrawal should be handled within 2 business days (a really long time). When I'm writing this over 51 hours has passed. Their customer chat support just telling me how sorry they are for the delay and that they are contacting the financial department but nothing happens.

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