On the 31st of August, I opened an account and deposited £300 cash into it. Upon doing so, I was given a £250 'welcome bonus'
I carefully read all of the terms and conditions and made sure I was not breaking any of them. I got lucky and after completing the wagering completely by playing slots my balance was around £3500, which I requested a withdrawal.
I was asked for ID which I sent a pdf of my bank statement and also a copy of my passport.
I was told they couldn't accept online statements, so I scanned another recent statement I get by post and sent that too.
I was then told they couldn't accept this with the account number showing and to block it out and resend. I did as asked once again and then heard nothing from them. Assuming all was okay.
This morning 5th September I logged in my account to see my transaction showing as 'processed' but my balance £550. Upon clicking the withdrawal and looking further it showed they had returned £550 to me but confiscated almost £3000 of my winnings. After asking live chat why this was I was told I had 'irregular' playing patterns and this means they can confiscate.
They have returned my deposit plus the £250 welcome bonus so as quoted by them ' I can try again ' ?!!? Try again? What if I win again, they will just not pay still? If I lose, that is okay though.
I have had no correspondance informing me of this or any reasons why, I was only told when I asked live chat.
I attach the screenshot which mentions bonus abuse, non of which I did. I didn't do evens bets, no risk bets, I didn't bet more than 20% of my bonus. This would allow me to bet £50 spins. I did £10 spins and when I got lucky and won some I changed these to £20 spins (both fall WELL BELOW the 20% limit). I could quite easily have lost my entire balance during the wagering requirement.
Please also note, that whilst waiting for my withdrawal I have deposited and lost £1200 playing in the same manner, but this isn't classed as 'irregular' play, because I lost I guess?
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