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Royal Vegas Casino - Verification issues for over 20 days

Hi I won $650 20 days a go at Royal Vegas they asked me for my passport, bank card and latest bills. I have sent those things since 30 Dec 2016 and until now (its over than 20 days), i have sent them the document, again and again. But, they have not accepted my verification and didn't send me any notification about my documents verification. Thanks

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