My complaint has to due with amount of time to get paid. I have been a depositor at Sun Palace for about 4 years. I finally got a decent win of $2000.00. They told me they already had my documents that I sent in a few years back. Live chat informed me that I met play through on the deposit bonus. Much to my dismay, when I asked how long it would be to process my withdrawal by ACH to my bank account, they told me 3 weeks to a month. I'm in the U.S. but what I don't understand, is my friend is also in the U.S. and gets paid by online casinos within a week. He plays the Vegas Technology group which are different than the RTGs of course. My question is, if the withdrawals can get to him within a week from the ones he plays, why can't the RTG casinos do the same or even close to the same time range to pay their players in the US? It makes no sense other than to stall or avoid paying. My heart sunk when they told me up to a month. From what I've been reading on your site, I feel I may never get my payout. Can you possibly explain why some of them, like the ones my friend plays, are prompt and reliable, while the RTGs always seem to be the ones with slow payment issues? Had I known it would take up to a month to get paid, I would have chosen another casino. It states on their web-site 2 weeks...not a month! Just for that reason, I feel like I'm already getting the run around before I even start counting the endless days. With my documents already approved and the direct ACH to my bank, it's absurd that I should have to wait up to one month...or who knows? Maybe even longer? Is there any explanation for this? Other than the obvious one which I also feel isn't fair, which leaves the players winnings vulnerable in the cashier, beckoning day after day to be reversed and played back to nothing! Not that it matters, but I'm handicapped and could really use the money for a new wheelchair. Also explains why my entertainment of choice is gaming since I'm unable to go anywhere. It would just be nice to know I didn't make a major mistake in choosing to deposit here all these years...I did my homework and the reviews I read before I joined rated Sun Palace as trustworthy. I hope they didn't go "rogue" on me because I haven't been updating my knowledge of the reviews like I should have. All I want is an answer why can some and not the others? Thank you for being here so I don't feel so alone in this.
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