Hello yes acct summy1011 I have had a withdrawal that went to approval 11/20 for $2000. Bonus amt approx $125 to be removed. For a month and half hadnt received any answers despite asking emailing chatting about status. Then on 12/30 chat informed me I need to update docs and did they were received..then no notification about processing my withdrawal until several more emails by myself n chats. Manager at casino emailed on 1/14 two months after withdrawal went to approvals it would be escalated. Since then I have not received any tracking numbers or my withdrawal and ive emailed proper depts. A few more times since jan and most recently a week ago and one or two days ago nothing at all still. It is almost three full months and still do not have my money I have reached out numerous times. The bonus was a no rules thats what I always use. Its supposed to come via check. Where is it? I do have all the emails dates names times of chats and all details of conversations I save everything and write down everything. Please help. Sam H
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