I was playing a new slot that had appeared via my mobile phone on the winner site. The slit was Man of Steel. I won a little and my balances went up to over £100. I kept playing and lost some and switched to 50p spins. When my balance was about £50 ish suddenly I got a message saying I had insufficient funds to spin. I was puzzled as I knew I had money in my balance and assumed some kind of error. I logged out and in again and my £50 odd had vanished. I have emailed winner who keep asking fir a game log ID which can only be got from the computer version of their site and the man of steel game doesn't appear to be available on here so I can't get my gaming history fir the event. I have emailed them back about this but no response. It's but a huge amount of money but I am loathe to use them again as 1. How can my balance just be removed? It's not a malfunction voids game situation.
2. It seems a strange coincidence that the 1 game that's caused the issue I can't get my gaming history .
Bit annoyed as I have used winner for a couple of years now and always enjoyed their site 🙁
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