Hello I was wondering if you all could help me out I won $7,500.00 on royal ace casino with no restrictions I ask for a withdrawal on the 3rd of Feb which I have paper work and a screen shot of this. I have tried to contact this casino several times and no response I filled out the proper paper work for withdrawal and have never heard anything back. Yesterday I logged on to the casino and see that my balance is $7,500.00 that my withdrawal was reversed put back into my balance with out notifying me. I finally got a hold of some one and they told me they had not received my paper work and it had been not approved because of this. I find this hard to believe since The email's and faxes I sent both went through. Now Today I resent the forms via fax and email. Please help me to understand what the process is on going about a withdrawal. I understand there is a process for this but I feel that I keep getting the runaround about my withdrawal I have tried to call and chat but all it does last week is go to voicemail or say that the chat is to busy and check back in 20 to 30 min. This is a lot of money to me that I feel very uncomfortable about not knowing what is going on with this. Any help would be greatly appreciated. Thanks
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