On Feb. 17, I made a couple of deposits of around 100 euros, without ever getting a bonus. I finally managed to increase my balance and, ultimately, playing slots and roulette at mid and high bets, I score a couple of big wins and proceded with a 6000 euros withdrawal. The very next day, the casino emailed me and asked for various verification documents, which I provided quickly. They were all accepted except for the document proving my ownership of the EntroPay card used for the deposits. Since, I provided the requested documents and even more, but no news from the Casino. After contacting live support and emailing the casino, I always get the same answer : "Your issue has been forwarded to the relevant team". Some online agent asked me to upload the missing document through the casino's website, using a page named "Know Your Customer", but I am not able to do so as that page indicated that my documents are under review and doesn't offer me the option to upload any more documents. The casino's terms specify an 8h delay to accept and validate documents, and then a 24h delay to process the withdrawal. None of this has been done.
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