31 Januari I made the collect of 1200€ , this has been confiscated for no reson and my account is blocket.
First they asked for:
Proof of payment
ID
Proof of address
Then they asked for:
Photo of holding ID , in this case they didn't accept the first "selfies" So at last I had to take help from a friend taking the photo, this seemed to be just for stalling.
They called me 3-4 times with hidden number and said nothing in the other end, then they sent email regarding that they tried to call me so the next time I answered on the 14-15 February they had a lot of questions regarding everything from games played , games won, where I live, when I was born, my number, my bonus I used , money deposited etc.
The end of the call she says she going to forward it to management.
Since that Ive heard nothing, Ive tried to email without response.
Now they have closed my account and I can't log in.
When I start the chat (not logged in) They say hello and when i explain my issue they close the chat. No explanation no nothing.
And I know for sure Ive been following rules regarding bonuses etc.
Im getting the silent treatment you could say.
(Earlier I have won 700€ 10 November and 550€ 7 November without problem.
I have made over 2150€ in deposits to the casino.)
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