Dear all,
I started to play at the casino 1 month ago and lost around 100 EUR.
After that I won a big , so I wanted to be payed out. But it seemed absolutely not easy... I sent all of my documents in order to make the verification, and 3-4 days later they verified everything.
I wanted to withdraw 1500 EUR to my neteller account but they declined it without any clarification.
( during that time I constantly spoke with Live chat, a few of the people were helpful, but the rest of it could just said to me: be patience, please wait etc...)
After a long long pushing on the Livechat, they could told me that the casino declined my payment because of my missing neteller account.. So I sent that by email (however, they had it because I had to wrote into the withdrawal part)
I got no answer, but tried to make a new withdrawal with 1000 EUR.
they declined it again, said they did not have my neteller ID, which is not true, as I sent those by email to them.
I resent it.. finally they confirmed my neteller ID, and I made a new request for my 1000 EUR.
It was 4 days ago, and they still did not send my money to my neteller account, and the livechat workers can say to me only: be patient, please wait, write to the accounting department.
I wrote hundreds of emails, but there is no answer, there is no money, there is no help.
I really do not know what to do now, that is why I wrote here.
I hope my problem can be finally solved.
I have 1830 EUR on my account, but I cannot get it for almost 3 weeks.
I feel like they do not want to pay out my money ever, that is why they do not help me.
Awaiting for your response, and help,
thank you in advance,
Barbara
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