Firstly, I deposited £1000 in a series of deposits which I lost. Checked my bank statement and every deposit I made was overcharged as they deceptively use a voucher system, even though I chose the visa option. So this amounted to nearly £100 in extra charges. No mention in the terms and conditions. I emailed the customer service, asked for a refund and self exclusion as I have a problem controlling my gambling. Finally got a reply saying it was a payment error which they would resolve, and refunded me £70 to my casino account, as a bonus not cash.They ignored my exclusion request. I stupidly logged in the next day, and lost another £700 + extra charges again which they cclearly haven't resolved. Emailed them again twice, no reply, account still open, obviously hoping I'd deposit. Luckily someone on live chat agreed to exclude me despite being told the day before they couldn't exclude over chat and it had to be emailed. Overall a scam of a casino, terrible customer service, no player controls, and deceptively taking extra money. I ask for a refund of the £700 and the extra charges.
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