Hi my name is Adriano < surname removed >
I am costumer of betworld from several months and made lots of deposits and payouts and never have any problems with them.
But today i was playing since morning and i have won several times and made some payout requests but after a while i keep playing and i cancel some pending payouts to continue playing. In the afternoon i was playing gonzo's quest slot and I have required a payout of 2000€ and continue playing with the remain money that I have in my account. Suddenly the 2000€ appeared on my available balance and I tought that the casino site were having any problem so I exit the game and made the request again.
After 5 minutes the same thing happened and I decided to log out and refresh the browser.
When I try to log on again I can't because says that my username or password were wrong. I don't have changed my password and now I don't have access to my account
Can you please say to me what's happening?
I'm very worried about this and I have 2200€ of balance
Please give me an answer the most quickly possible
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