Good Day,
22 days ago i have requested a withdrawal from Royal Casino Australia and on 10th of February they have sent me email confirming that all docuements approved and that my withdrawal proceed on 10th of February. Please see below message rcvd
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Hi Efstathios,
Thank you for contacting the Support Desk.
You are receiving this email with regards to your withdrawal query.
I have reviewed your account. Firstly, congratulations on your win!
Your withdrawal was paid on the 10th of February 2017. It is going into your visa card ending in *0823. From the 10th of February 2017 it would take 3 - 5 working days to reflect into your visa card. So far it has only been 4 working days since paid. If on the 17th Of February it is still not in your account, please then come in on chat, email or call us and we will investigate the matter for you. In the meantime please wait until that time for me.
Your patience is greatly appreciated Efstathios, I hope you have a lovely day/night further!
Please contact us again, should you have any further queries.
Kind regards
Tania
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Today when i ask via chat to update me why still not money receive in my visa they have informed that the payment is only done yesterday due to some technical issues. I have ask to send me copy of the bank swift but again refused.
Can you please advice how i can secure my winnings
Brgds, Efstathios < surname removed >
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