Sorry about my english.
I made a € 25 deposit orders and receive 200% bonus on the day 13/2.
I always bet on the lowest level or a little higher, never exceed 2euro. I still keep betting history (I can not send txt file for you? only images)
Then I play and win up to 500euro (balance 450 + bonus 50).
I've completed the wagering requirement, and make a withdrawal order. And bonus deleted ??
No problem, I withdraw 450 euros, and wait a long time without any reaction of Parkland.
After much waiting, I cancel the order withdrawals 450Euro, and create another 400 Euro withdrawal order.
After asking the support again, I send all the information (ID, Bill, Neteller ..) they require to support@parklanecasino.com
I received an email message:
"As part of our regular withdrawal review process, we have seen that the terms and conditions of the bonus you received were not met.
The Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.)
We have therefore cancelled your withdrawal request and removed the winnings. "
I urge them to return to me immediately 375euro. and done quickly about my neteller account.
I thought that would never be able to do anything, until I see Askgamblers, thank you very much!
↧