I opened an account with bgo and deposited £100, with this I got a bonus of £200 and some free spins.
I played the free spins and then played monopoly. I managed to win over £3000 on the spin wheel.
I left the game and checked wagering requirements to see if I had completed them. It said I had no active bonus left so I withdrew the money.
I got an email the next day saying my withdrawal had been accepted and would be with me in 5 working days.
When it wasn't I chased it up and was told it was on its way on live chat.
Then out of nowhere I got an email saying the following...
As you may already be aware we took the decision to remove the Super Monopoly game on 27th October from the site in order to conduct an investigation following some recent irregular payouts.
We reserve the right to remove any game at any point under point 15 of our Terms and Conditions;
15 The Player understands that the Company takes no responsibility whatsoever, direct or indirect, for losses that may occur to the Player when playing the Game. The Company will not be liable for any financial loss to the player in In the event of the cancellation of a game for any reason
As a result of our investigation into your specific gameplay we have taken the decision to remove all winnings and cancel your recent withdrawal(s). Please refrain from opening additional accounts with bgo as these will be detected and subsequent deposits and balances will also be seized.
I have responded and asked them for the opportunity to complete wagering if they felt I hadn't done this.
I then received this
As we have already conducted a thorough investigation into your account and gameplay there will be no further review and no further comment.
If you wish to take a matter further then you are welcome to escalate the matter to the gambling authorities who will assess your case on an independent basis. We may be required to forward all correspondence and a summary outlining a decision which we will duly comply with, which we will gladly do.
To do this follow this link on the bgo website which highlights how to do this; https://www.bgo.com/help/terms-and-conditions#when-things-dont-go-right
If you are UK based, then you need to then use the following link;
https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRAccountDetails.aspx?accountNo=39533
If you are non UK based, then you need to us this link instead https://www.gamblingcontrol.org/
I shall leave the matter with you.
They are not totally ignoring my emails.
I just want the opportunity to complete the bonus requirements if they feel they were not fulfilled.
I think this is fair but they are just totally ignoring me.
Please help
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