I requested payment on 11/26/2016, documents were sent to them on 4 separate occasions, because they kept telling me they hadn't received them, and payment was approved on 12/08/16, and was told that payment would be processed within 10-20 business days. I have complained many times to online chat, in which they escalated my withdrawal to the processing department on 3 occasions. My emails go unanswered, and live chat just gives me the run-around. Please see copy of emails that were sent to me back when I first requested payment for proof that my payment was approved and documents were received. My payment has never been processed and received. Thank you
Planet 7 Support
To
Tammy < surname removed >
12/08/16 at 10:41 AM
Hi Tammy,
Login: tammysundber
Congratulations, you're a winner!
You will be happy to know that your recent withdrawal request for $1,347.00 has been approved.
You can expect your payment to be made within the next 10 to 20 business days, assuming you have sent all the documentation required to process your withdrawal.
In some cases this process could take longer, and in such cases your patience is appreciated. Should you wish to follow up, please allow at least 20 business days before contacting our staff.
REQUIRED DOCUMENTS:
- Your current exact physical address
- Copy of Government issued ID or Driver's License
- Account information pertaining to your chosen withdrawal method
- If you deposited with a credit card, Credit Card Agreement Form signed by you
Please scan and send these required documents to help@planet7mail.com or fax them to 1-866-369-0548.
If you have already sent in the documentation, it is not necessary to do so again. You can expect your payment to be sent to you shortly.
If you have questions about your documents or need more information about the withdrawal process, please Contact Us.
To
Tammy < surname removed >
12/04/16 at 1:35 AM
Dear Tammy,
Thank your for sending your docs in. I have forwarded them to our Documents Department.
Happy Holidays! :)
Best Regards
Mario Lopez
Planet 7 Casino Management
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