I initially deposited and won money back in November 2016. I purposefully avoided using any bonuses. Won about $500 and decided to cash out.
I sent my verification documents over when I first created the account. When I started to withdraw, I was asked to resubmit my ID. So I did and then heard nothing. I checked in again late December, and the system said my withdrawal was approved so I gave it a few more weeks.
Then I checked in with them in January and was told that the withdrawal was not available because I wasn't verified. The customer service agent gave me a different email address to resend all of my verification papers to. He then confirmed with me over a series of emails that everything looked good and I was definitely verified.
2 months later and I check in again only to be told that my verification is in order but for some reason the financing department hasn't gotten to my withdrawal request yet.
Started the process in early December, it's now nearing the end of March and still haven't received a single cent.
↧