Around 24 February my account at Rich Casino was closed. They have not yet told me why.
Before it was closed, I had 24 671 euro in the account.
I sent an email to Rich Casino shortly afterwards asking about what would happen with my money and when they would make a withdrawal of it. Now it is around 4 weeks later and they have still not answered me. I have not received any withdrawal from them during this time either.
The only information I have is the email they sent me on 24 February:
"Hello,
This email is to inform you that our Risk and Fraud division along with the Management decided to bring our business relation to an end, and to permanently close your Richcasino account.
We would like to emphasize that the account will no longer be accessible and will unfortunately not be reopened under any circumstances.
Thank you for your understanding in this matter and respecting our position and all statutes within the Richcasino Terms of Use.
Best regards!"
I have contacted the live chat several times, but they do not know anything about this and only tell me to wait for the security team to answer my email.
I have sent in all the documents needed for the account verifiaction and I have been able to make successful withdrawals in the past.
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