I have been playing regularly on CasinoWilds in the last three months. They changed their bonus
rules about 3-4 months ago. Now real money and bonus money are separately on players' accounts.
If player wins with real money, he can just forfeit the bonus and withdraw the winnings. I read
their bonus terms, but was unsure if there is max bet when playing with real money. Their customer
service answered that max bet rule does not apply when playing with real money. Every time I
claimed a bonus, I first bet 7.5e-10e on slots with real money. If I lost real money, I changed
my bet size to the maximum bet allowed (or less). If I had some nice winnings with real money,
I forfeited the bonus and withdrew winnings. This happened 8 times in the last three months.
Winnings were paid fast.
Well, this week I got email that I have broken their bonus T&C. I had won about 400EUR with real
money and forfeited the bonus. I was very surprised, I thought that I accidentally didn't have
noticed that there was no more real money left and bet too much on bonus money. No, I hadn't
touched the bonus money - now they just had started to interpret their rules differently, without
noticing players! Max bet rule now applies too when playing with real money (the rule itself on
T&C hasn't changed).
Why I consider confiscation of my winnings unfair:
1) Their customer service gave wrong information
2) I played 3 months without problems with that information
3) If I was breaking the max bet rule all the time, they should have informed me about that
long time ago. Not just one day decide to confiscate winnings.
Their max bet rule is as follows:
"When you have bonus(es) awarded to you and/or your account, whether active or inactive,
you are not allowed to bet more than €3 per bet. Doing so will completely void the bonus
or any redeemed amount from the bonus."
I thought that this applies only when playing with bonus money (like it works in all other
casinos). The other sentence says too, that even breaking the rule will void bonus or money
redeemed from the bonus. Nothing about real money winnings. Anyway their customer service
didn't know too how it should work...
Now they still send promotion emails and they write: "Please note that we have changed the
maximum bet while playing with bonus money to €3 per bet." This gives an impression that
max bet applies only to bonus money.
I have got final answer from the casino that they won't pay my winnings. I really hope they reconsider that decision.
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