I received a pop up message regarding my winnings for a live dealer casino promotion on this site a couple of weeks ago. I have a screenshot of the pop up which clearly states I had been awarded 100.00 golden chips each of value GBP10. I was only actually awarded 10 of these golden chips which were wore GBP10 each. I immediately demanded to know why I had only received 10 to which I got the most pathetic reply imaginable... "It was a mistake, there should be a £ sign before 100.00 golden chips." No there shouldn't! Golden chips is not a currency and the value is stated later in the same sentence.
After several attempts to resolve this including actually phoning them, they refuse to discuss it further. As far as I am concerned, I am owed a further 90 golden chips which is £900 worth which only needs to be wagered x1.
I have complained about this on Gambling Grumbles and they told me Paddy Power did make contact exactly one week ago saying they will look into it and nothing has happened since. I have told Gambling Grumbles that I will be taking this to other sites including yours and they are happy for me to do so.
I contacted Paddy Power on both VIPmanager@paddypower.com and support@paddypower.com. Obviously I still have all their responses and the said screenshot.
I hope you can do something about this, they need to be named and shamed for their despicable actions.
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