Hello,
I every time come to askgamblers site to check newest casino with good games, so this time i found Power Spins Casino, and because i always trust askgamblers site so i go on to sign up page, and when i put my info and sign up then i got this notice (Email address is already in use or you may already have an account with our sister site bgo? Reset Your Password) So i chose Reset Password, and they sent me an email with new password, then i open my account and i deposit total of 1500e, and i don't accept any bonus, and after hours of playing i found that games is hanging and many times of error while playing games, so i chose to withdrawal my money (my deposit plus some winning) and i go to withdrawal page and i try to withdrawal, then i got another error notice (we are sorry, but your withdrawal request could not be completed at this time, please contact support) after that i try to contact them through contact form because they not have email or phone or chat, and i sent them all my documents, second day no answer, so i contact again, but no answer, then i go to bgo.com and contacted them through live chat, 4 hours waiting but no answer, i sent bgo.com email but no answer, in the end i have been 5 days everyday sent like 3 emails and contact form and many hours waiting on live chat but no answer, in 3rd day they sent email that i should verify my account (i guess its auto email because they not answer any of my emails) so i sent my document again 4 times for both sites, and in this 5 days i continue playing and my money total is between 1000-2000e, and i try to keep my credit between this amount until they answer me, and i play in this 5 days with more than 30,000e because i have played many hours and from 1e to 10e per one spin, i keep playing my favorite game (AGE OF THE GODS) and all this days i got many error in the game, many times it replay same spin and bring same featured, but i was not mind because i know that the site have many errors, but in day 4 i found out that when the game replay same spin with same featured it also take money from my credit, so if i play with 1e per spin, and its replay 10 times so it will cost me 10e for one spin, i have recorded video for that, this make me lose really many thawthand, another problem also i have won the power jackpot which start with 400e and grow to max of 500e, and i was playing with 2e for spin, but win i won they give me only 200e and little more, so jackpot start with 400e and wen i won its 200e, and in day 4 while recording because i start to recording after i see all this problems and i saw some complain on askgamblers, so i start to feel untrusted for this site, then while im recording site goes under maintenance without any worming, and my money was 1500e, i go to bgo.com also under maintenance, so i sent them last email and i said this is my last email to you before making complain on askgamblers site, and i decide to not play again until i see what will happen, and some hours ago i check my email and i see that they have verify my account and i can withdrawal (also auto message because no answer for my emails) anyway, i was so happy and i open my account to withdrawal to see that my credit is €0.14 really i don't know what to say.
So,
Game has faulty count and takes a lot of money from me by wrong, check account.
Jackpot is over 400e and they give me only 200e, you can check in my account.
1500e has taken from my account, you can check my account.
Plus errors everywhere and no answer and no withdrawal work and site under maintenances.
Most of this things i have an screen shot and video record, and here is The reference number for my enquiry is:
00374529,
00374367,
00374065,
00375397,
00375440,
00376328,
00376329,
Videos can't upload, please tell me how to send it to you.
Please help me to got my right back from them.
Thank you
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