I self excluded got an email to confirm it and was able to log back in and deposit again i lost another £130 due to the casino not honouring my self exclusion. I am trying to work on my addiction
Chat summery
Kurwan
Support Agent
Kurwan
Hello Client. How are you today? I'm here to assist you.
Client
Hi kurwan i requested a self exclusion due to be addicted to gambling on the 15th March yet it has let me log in and gamble again!
Kurwan
Kindly provide me with your username and email address.
Client
I have the email to confirm i self exluded how come i have been allowed to log in again
Dave28051 < email removed >
Kurwan
Thank you.
Thank you for holding
Client
Screenshot_20170406-032717.png
Screenshot_20170406-032717.png
Kurwan
Please kindly click on the below link in order to process your request:
https://www.surveymonkey.com/r/spinstation
Customer Interaction - Spin Station SurveyWeb survey powered by SurveyMonkey.com. Create your own online survey now with SurveyMonkey's expert certified FREE templates.
Client
?
Kurwan
In order to process your request you need to complete the following link
Client
What request
I self excluded so i couldn't deposit again yet i have still been allowed to log in and deposit and lose more money. What is the point in saying you help people by being able to self exclude if i can still deposit. Surely there is law against not honouring a player's self exclusion request?
Kurwan
I will self-exclusion your account now and send your account to the relevant department to have your account reviewed.
Client
Ok thank you how will I know the outcome?
Read
SEND
↧