Hi
I self excluded myself off of a site called jetbull, and a few days ago I registered and deposited on a site names playfrank casino. Not realising that these where sister sites I played through my money and was allowed to continue to do so until all was lost. I then received an email from the company that they are both run by names everymatrix, this email stated that I was self excluded off of jetbull and therefore was subject to having my playfrank account closed for responsible gaming issues. I have emailed them back on a number or occasions and it has now been 5 days since the first email was sent asking them to please inform me of my refund and when it will be due to go back into my account. As of yet I have heard nothing I have tried and tried but I am not having any luck getting a response please could you help me.
Kind regards kjcasey92
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