I recently requested my first withdrawal of $2,500.00 on 4/2/2017. I sent in my verification documents as requested. I received an email from "Tom T" with Cool Cat Casino, stating my documents had been received and authorized. I also requested bitcoin as my withdrawal method. I received an email from "Sophie E" with Cool Cat Casino, stating that my method of withdrawal had been updated to bitcoin as requested. I recently call their toll free # and talked to Steve (very nice and pleasant fellow), he confirmed that my documents were received and verified, that the email with the crypto address I sent had been received, and my withdrawal was approved. He further stated that they process withdrawal's on Wednesday's and Friday's of every week. He further stated I should be receiving my withdrawal in my bitcoin wallet by either 4-7-17 or the following Wednesday 4-12-17. He told me to call back on Saturday 4-8-17 for an update on my withdrawal. I did as he requested and talked to Mary (again very nice and pleasant, assured me I would receive my withdrawal). I have chatted with support a few times since then and the only thing they keep telling me is that it can take 10-15 days for my withdrawal to be approved and 10-15 more days to receive it. Steve already told me it was approved and I should have received it on 4-7-17 and at the latest by 4-12-17. I used bitcoin, which should be the fastest withdrawal method they have. Their support staff has to many mixed statements when it comes to inquiring about my withdrawal. Therefore, I am asking ASKGAMBLERS to help me out here?
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