Joined super casino and accepted their free £10 joining bonus, racked up winnings of over £500, went to withdraw my winnings and discovered under the terms of the bonus I would have to make a deposit before I could withdraw, then discovered I could only withdraw £100 of these winnings which I then requested. Supplied all requested ID information and waited. My withdrawal sat as pending for 4 days so i went into their online chat and was told it was being looked into and I would hear shortly. Then had an email to say I had violated the terms of the bonus, which on returning to the site and reading the terms of the bonus I don't believe I have done. I believe this has been very misleading and find it hard to understand the point of playing with a bonus that you can never get the winnings from. Also the terms they said that I had broken were not mentioned in the terms and conditions of the bonus, that I had played minimal risk bets, as I had accrued winnings by playing £1 scratch cards and won £150 in total from them, these are fixed price games so how was I not meant to play minimal risk bets. I understand that they will probably point me to the t&c's for roulette for the majority of my winnings but don't feel that this term applies to a fixed price game and they should honour my winnings from a fixed price game! Won't be bothering again and will be withdrawing my initial deposit!
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