I opened an account with Bgo and deposited £395.00 over 24 hours and won back £540.75 I requested a withdrawal & sent my id for verification, I then found my account unlocked and was told it was due to a duplicate account & under section 18 & 19 of their bonus t&cs they would be confiscating my winnings & deposits I then pointed out I never took a bonus & I could understand that keeping my winnings was fair but to not return my deposits was shocking as they had already stated the bets were void. I asked for my case to be reviewed by management & again received the response that my deposits would not be returned as I was self excluded. How can you use two different excuses over the course of 4 days! I have then asked for copies of all my transaction and game history to seek legal advise & I am just being ignored. This was an honest mistake had I lost the money I wouldn't be expecting any kind of refund but I had £540.75 in my account and think the deposits of £395 should be returned I want copies of all my transaction and game history I am sick of being ignored
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