After submitting ACH request for withdrawal the casino emailed that their payment processor no longer supported ACH so I submitted Swift info as requested and they confirmed they had all necessary documents. After several days waiting Nick from VIP support sent me the Swift transaction details and I noticed they sent it to the wrong branch (their mistake as I provided the correct routing info). Was emailed by Brayfon in VIP support on April 8 that the issue was escalated and was a priorityBut I still din'g gave my money and they are not responding to my emails. It is almost a full month since I made the withdrawal for $1300 CAD and still don't have it!
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