And February 16 deposit $30.00 U.S. Received 200% bonus of $60.00 less
February 17th requested a payout of $400 U.S. After meeting all wagering requirements. Only option for withdrawal was bank wire
february 17. Easy to e-mail confirming payout request e-mail also asked for identification documents and stated could be pending for up to 72 hours.
february 17 sent documents
feb 23 contacted live support gucci asked if i sent documents i said yes.,he then asks me again later in conversation.he then stated that 48 to 72 hours meant only hours of operation so up to 10 business days lol
feb 23rd sent email asking if they got my feb 17th email and if everything was ok
got email march 8th sking for utility bill
i have live chat transcripts saying it was approved then not then escalated then not
one live chat had me switch to check instead of bankwire and then i got email saying withdrawal declined,but on my account it says manager withdrawal approved on march 24 $340 the $400 - the $60 bonus
im still being told be patient maybe in 7 to 10 days it will be sent.
in a live chat iwas told this:Adams: The time frame for withdrawals is 3 business days to be approved and 7 business days to be sent, plus the delivery time, which may vary according to processors limitations.
Adams: it may vary from 7-10 business days to be sent too, so please bare with the time frame
EZCXTC: hs it been sent to the processor?
Adams: for that to be sent to you to reach safely.
EZCXTC: today is 18 businees days
EZCXTC: has it been sent to the processor yes or no?
Adams: yes , it has been sent.
Adams: iw ill escalate this to the manager to prioritize this issue.
EZCXTC: okay when?they send it to me ?who are they?
Adams: and process faster, please bare with the procedures to send it safely to you.
EZCXTC: dont escalate anything it only adds time and you told me you no longer have it the processor does
Adams: yes.
Adams: Is there anything else that I may help you with?
EZCXTC: is that correct?
EZCXTC: who is the processor?
Adams: processors are nothing but the withdrawal management with the financial deoartment.
and given this contact whom i have contacted three times with no response same thing with banking
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