Dear askgambler,
I have quite a lot of complaints to rich casino.actually,i already submit a review from them but i think they come to a point of,to me is kind of a fraud/scam.
1.april 5. Withdrawal request,declined
Reason:request went back to my casino acc. Without my knowledge if you will not check your withdrawal status and email them about the reason behind it you will wait for your money in thin air.
2.april 10.again put on same withdrawal.again decline
Reason.Support team says theres a problem with my wire transfer information,blah,blah,blah.
I'm in canada they can't deposit direct to my card the only thing available for me is bank transfer,wire transfer(2 weeks)process and ecopays(3days)again,same process money went back to my casino acc.again had to email them to what happen and same blah,blah,blah and submit another withdrawal again for 4th time then i followed it up next day a lady told me that due to holy weeks which is going to be a holy day and bank will be close.i said fine.again,decline.
Reason.same process i email them again for 10th times i believe and this is the worst.that was april 13,2017 a guty name sean response to my email saying that the reason why my withdrawal was declined is due to my Status VIP which is basic.due to terms and condition a basic status can't do withdrawal request and in order for me to cash out i had to deposit more,play more to increase my level.but i got busy i wasn't able to response to them right away it took me a week to review their terms and condition again which clearly doesn't state as what that nick guy email me and to confirm i email them again(this will be the last).i inform them that your terms and condition doesnt says that i cant,for my understanding as a basic level i can do $500 in a week .and she responded me back with a "yes".
So,please help me with my frustrations just to end everything,so tired with all thier excuses and for making me feel that i'm stupid and illeterate.i just don't want to deal with them anymore.
Thank you,
Elektra2911
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