Dear Sir/Madam
I had an account with there sister site spin and win in 2012. Due to over gaming it became apparent to me to slow down and quit gambling for a while.
I stupidly decided to join magical Vegas one night, at this point, once I entered my details ie. Same Name, same DOB same user name as I always use (martinb17) same email but I accidentally missed a letter out. There was no way I was trying to pretend to be someone else because I know how this works, everything is verified etc. But still i was aloud to open a new account. Surely this should be enough to stop the player from opening up the account and depositing £780 in 7 different transactions.
Now I know it is not all up to the casino and I am trying my best to stay on the straight and narrow, but please bear in mind we are talking 3 years later with the same details and they still opened up a new account for me.
When I went onto live chat to ask why it was not blocked they advised "it would of been found out eventually" and then advised I asked if I had withdrawal what would of happen and I was referred to the Claus stating any funds winnings and deposits will be forfeited. They are telling me I tried to be someone else but I 100% wasn't I am just a very stupid gambling addict. But if I was trying to be someone else why would they link my account to the spin and win account. There has to be a problem in there somewhere.
I am under no illusion I am partly at fault but feel the casino (magical Vegas) are at a win win situation and have not got £780 of my money and I had a 0 % chance of winning on.
I would like to see if they are able to refund my deposit but they keep rejecting my complaints. Can anyone help at all? Thanks
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