I created an account and got the 50 free spins package without depositing with which I made myself the starting 15£ and after a alot of time spent on one slot machine I got to 40£.
After that I deposited the minimum deposit of 10£ (beacue you HAVE to deposit before you can withdraw) and I wanted to withdraw the 40£ of CASH not BONUS ( your bonus transforms into withdrawable cash only after you wager the beginning amount by 35x , so in my case it was 15£ x 35 = 520£ which I had completed).
But every single time ( I've tried a dozen times at this point) I try to press the WITHDRAW button I get a 'Transaction failed' error with the following text "We are sorry, but your withdrawal request could not be completed at this time. Please contact support for further assistance."
(Keep in mind I have tried this on 3 different days so far and on random times throught the day)
After that I obviously contacted the support via the help section they have on their page, but I still haven't gotten a reply from ANYONE regarding my problem...
I have also attached an image of the problem window.
This casino looks very polished but since it doesn't let you withdraw I cannot recommend it no anybody.
If I get any further updates that could change my view on this site, I'll be sure to make an updated post about it.
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