I have been trying to withdraw $250 from ragingbull casino since the 18/4/17 first they told me to put in docs i did that 2 times they got approved on the second time. the withdrawal was approved on the 03/05 and i was told it would be with me asap then i was told it can take 7days after approval now im being told it can take 10-20 days
the first one got declined after so many days as they told me i did not complete wager req but before that i went on live chat to confirm i did and was told i did complete it
so i had to wager more and come out $10 ahead from when i started so the withdrawal now is $250
05/03/2017 05:19 AM Overnight Express Withdrawal Approved! -$250.00
05/03/2017 05:19 AM Overnight Express Withdrawal Requested -$250.00
05/03/2017 05:18 AM DF-NETeller Withdrawal Declined $250.82
04/28/2017 06:35 AM DF-NETeller Withdrawal Requested -$250.82
04/28/2017 05:43 AM DF-NETeller Withdrawal Declined $240.72
04/27/2017 11:36 AM DF-NETeller Withdrawal Requested -$240.72
04/27/2017 10:13 AM DF-NETeller Withdrawal Declined $240.72
04/24/2017 05:56 PM DF-NETeller Withdrawal Requested -$240.72
04/24/2017 09:17 AM DF-NETeller Withdrawal Declined $240.72
04/18/2017 03:20 PM DF-NETeller Withdrawal Requested -$240.72
i have had to help support find my account details 2 times now they dont seem to understand there is a ragingbull casino AU it was also declined 2 times for no docs handed it as they for some reason they told me that they where looking at ragingbull US it makes no sense as i dont have a withdrawal there or allowed to play there
some of the chats i have been having with ragingbull
General Info
Chat start time May 3, 2017 3:08:19 AM EST
Chat end time May 3, 2017 3:29:54 AM EST
Duration (actual chatting time) 00:21:35
Operator Hana
Chat Transcript
info: Please wait for a Raging Bull agent to respond
info: Thank you for contacting Raging Bull Casino. My name is 'Hana'.
Hana: Welcome to Raging Bull Casino, my name is Hana! What can I do for you?
Hana: Hello. Thank you for the information!
Hana: Sure. Can you please tell me the amount of the requested withdrawal?
wolfydan121: $250 and a couple of cents
info: Your chat transcript will be sent to at the end of your chat.
wolfydan121: .
wolfydan121: .
Hana: Sure. I can help you with this. Please allow me a few moments to check your account and I will be back shortly.
wolfydan121: Thanks
Hana: Do you remember when has it been approved?
Hana: When it has been approved. sorry.
wolfydan121: I don't know I put it though 8 or 9 days ago and when I checked it it still says pending
Hana: I am sorry but I don't see the withdrawal.
Hana: Are you sure? On Raging Bull Casino?
wolfydan121: That's because u are in raging bull US u need to check raging bull AU
wolfydan121: Another agent had is problem before
Hana: Ok probably.. ok allow me one more minute please.
wolfydan121: Ok
Hana: That was good. You are right I was looking on the other casino.
Hana: I am sorry for that..
wolfydan121: No worries it happen before :)
Hana: So, the request for $250 is still pending..
wolfydan121: With another CS
Hana: We need some more days for that..
Hana: Can you come back in 3-4 days?
wolfydan121: Any idea when it will be moved from pending
wolfydan121: Why is it taking this long
Hana: Right now we are experiencing a high volume of requests, that is why it takes longer.
Hana: I am sorry for that.. Just few more days..
Hana: Your patience is appreciated.
wolfydan121: I don't mean to be pushy but u guys now have the slowest withdrawals
Hana: It's because every day we receive thousands of requests..
Hana: Is there anything else that I may help you with?
wolfydan121: OK I will check back in a couple of days
Hana: Perfect. Thank you.
Hana: Have a great time. Thank you for playing with Raging Bull Casino
Chat start time May 3, 2017 6:14:04 AM EST
Chat end time May 3, 2017 6:42:06 AM EST
Duration (actual chatting time) 00:28:02
Operator Lex
Chat Transcript
info: Please wait for a Raging Bull agent to respond
info: Thank you for contacting Raging Bull Casino. My name is 'Lex'.
Lex: Hello and welcome to Raging Bull casino,my name is Lex. Please allow me a moment to check that for you.
Lex:
wolfydan121: U declined it for ID before that was fix two weeks ago then for waging req that I played again last week
wolfydan121: And then a error on your part
info: Your chat transcript will be sent to at the end of your chat.
wolfydan121: If u can not see it check raging bull AU I have had two CS that was checking the USA site and couldn't find it
Lex: Allow me a moment to check that for you.
wolfydan121: Thanks
Lex: Thank you for holding Daniel. I see that your withdrawal was declined because your documents were not yet approved.
Lex: your documents have been recently approved and your withdrawal will be processed shortly.
Lex: Could we assist you with anything else today?
wolfydan121: Come on guys this is getting old they was approved 2 weeks ago I have the email confirming it one sec I well tell u who approved them
wolfydan121: Dear , This is Brad with Raging Bull Casino. Thank you for sending all the documentation required for your casino account. Your documents have been verified, and your account has been updated. For further assistance regarding your withdrawal, please contact our Customer Support team via Live Chat. Thank you and have a great day! Kind Regards, Brad Leigh
wolfydan121: This is the same reason u declined it for before when they where already approved
wolfydan121: U have already declined it haven't u
wolfydan121: It was reject and u took the 250$ from my account and only added 0.82c
Lex: I'm sorry but due to the recent and unexpected high volume of winners requesting a withdrawal, we have been experiencing some unexpected delays. We would kindly ask you to bare with us in this process.
wolfydan121: OK so where is the $250 as its not in my account when u declined it before it went back in my account only 0.82c went in my account this time
wolfydan121: I'm not asking when it will be done o wanted to know what happen to the $250
Lex: The $250.00 will be processed by the Finance department and once approved the case will be sent to the Processors for the issuance of the winnigns.
Lex: *winnings
wolfydan121: So why why does it say rejected wouldn't it say pending still
wolfydan121: And why was the 0.82c added back to my account
Lex: I see that the $250.00 is being processed and the 82 cents is what you have a a remaining balance after that $250.00 that you requested.
Lex: Could we assist you with anything else today?
wolfydan121: Yes do u reject all withdrawals before u process them
Lex: a withdrawal may be rejected if for example there is no updated documents on file.
wolfydan121: Yes so why does my withdrawal not say processing it just says reject
wolfydan121: And that 0.82 was requested with the $250 so total withdrawal should have been 250.82
Lex: Sorry for the inconvenience but the system has not yet updated your account. Please check back tomorrow and that status should be updated.
wolfydan121: Oooo OK that makes more sense I will check tomorrow thanks
General Info
Chat start time May 4, 2017 12:52:48 AM EST
Chat end time May 4, 2017 1:54:40 AM EST
Duration (actual chatting time) 01:01:52
Operator Lex
Chat Transcript
info: Please wait for a Raging Bull agent to respond
info: All Raging Bull agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All Raging Bull agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All Raging Bull agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All Raging Bull agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: Thank you for contacting Raging Bull Casino. My name is 'Lex'.
Lex: Hello and welcome to Raging Bull casino,my name is Lex. How may I assist you today?
Lex: Allow me a moment to check that for you.
wolfydan121: thanks
Lex: Thank you for holding. Our system show another phone number. Do you have another phone number?
wolfydan121: that could be the old account at ragingbull usa check ragingbull AU as its up to date there
wolfydan121: i only verified with that phone number yesterday
wolfydan121: they moved all Australians over to ragingbull AU last year
Lex: Allow me a moment to check that for you.
Lex: Thank you for holding. I have checked the raging Bull USA and I coulnd't find an account there for you. Could I please have your date of birth and the number that you would like us to have for you.
wolfydan121: sorry my bad username on ragingbull AU is wolfydan121
wolfydan121: that should match with my account details
wolfydan121: .
info: Your chat transcript will be sent to at the end of your chat.
Lex: Allow me a moment to check that for you.
wolfydan121: thanks
Lex: Thank you for holding Daniel. Have you already sent us the documents?
Lex: Actually nevermind that Daniel, I see that we have them
Lex: I was looking at your other account, sorry about that.
wolfydan121: ok
Lex: well, I see that the documents were approved recently.
wolfydan121: no worries
Lex: on April 25 2017.
wolfydan121: yep
Lex: and the time frame for processing is around 10 business days.
Lex: however, we have been experiencing some delays recently.
Lex: but we will process that withdrawal for you as soon as possible of course.
wolfydan121: it said the withdrawal was approved overnight express approved i just wanted to know if thats still to my neteller account
wolfydan121: i thought overnight express was cheque
wolfydan121: .
Lex: Thank you for holding . Overnight express is bank wire.
wolfydan121: not it should have been to neteller as i requested neteller
wolfydan121: you guys dont even have my bank details
Lex: Thank you for holding. I will note your account that you have requested the Neteller option.
Lex: Is there anything else that we can do for you today?
wolfydan121: so that will now go to neteller account
Lex: Actually hold on a minute.
wolfydan121: ok
Lex: I'm sorry but you will need to cancell that withdrawal option with overnight express and choose the Neteller option.
Lex: Unfortunately we cannot do this for you, it is the player who has to do it.
wolfydan121: i cant its been approved and moved from my account
wolfydan121: why did you guys change it from neteller to wire transfer
Lex: Allow me a moment to check that for you.
wolfydan121: thanks
wolfydan121: .
wolfydan121: .
Lex: Thank you for your patience. I have checked with my supervisor and it will be taking care of and the withdrawal will be sent to you via neteller!
Lex: Could we assist you with anything else today?
wolfydan121: ok awesome just one more thing then i will leave u guys alone :P how long after approval does it take to hit my neteller account thanks
Lex: It will be processed as soon as possible . The amount will hit your neteller account A.S.A.P!
wolfydan121: awesome thakns lex u have been awesome today thanks for your help u have a great day
General Info
Chat start time May 5, 2017 9:22:00 PM EST
Chat end time May 5, 2017 9:37:58 PM EST
Duration (actual chatting time) 00:15:57
Operator Sarah
Chat Transcript
info: Please wait for a Raging Bull agent to respond
info: Your chat transcript will be sent to at the end of your chat.
info: All Raging Bull agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: Thank you for contacting Raging Bull Casino. My name is 'Sarah'.
wolfydan121: Hey just check to see if my withdrawal has been payed buy the payments department yet
Sarah: Hello, Welcome to Raging Bull Casino! How may I help you today?
Sarah: Thank you very much for that information! Allow me one moment to access your account please.
wolfydan121: Thanks
Sarah: The time frame for withdrawals is 10 business days to be approved and 7 business days to be sent, plus the delivery time, which may vary according to processors limitations.
wolfydan121: Neteller so should. Be no delivery time how many days has it been since it was approved
wolfydan121: .
Sarah: 5/3/2017 it was approved .
wolfydan121: Awesome so halfway there thanks
Sarah: Is there anything else that I may help you with?
i have edited my details out of the chats but i do still have the emails and screen shots all this seems to be is stalling my payment and really ragingbull are not sticking to there own terms and conditions on there web site its sad really such a great casino before the new owners took over
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