Hallo dear Askgamblers,
i did get an email from Play Casino yesterday to play a 75% Bonus yesterday. I played 3 times on the casino before. I played the welcome bonus in February and a 50% bonus in march and one in apri
So i did deposit 100€ and played with 5€ per Spin (which is within the Terms and Conditions) Secrets of Atlantis and hit a very big win with 5.000€.
So i finished the 3000€ wager requirement with playing Secrets of Atlantis and Guns n Roses.
When i was finished with it, i had 4900€ left and did deposit 500€ more to play blackjack. Of course everything i did was with my own real money. I played some and ended up with 6500€. i played a few more slots and roulette winning and losing a bit and quitted afterwards.
i did order to withdraw for 300€ and went to sleep. today i woke up and my account got disabled.
this was the chat i had today with the support:
Support Agent
10:07 am
Hello. How may I help you?
Mario.P
Hallo
My Account got disabeld
Support Agent
Please, wait a moment, we need to check it.
Mario P.
this is not correct
Support Agent
Your profile is closed by Casino manager desigion
Mario P.
Yes is understand that
but i didnt do anythign wrong execpt winning!
what is his reason for
Hallo=
?
Support Agent
for suspicious activity and same gaming scheme in network
Mario P.
Suspicious activity? are you for real?
i did deposit 100€ played with 5€ per spin on secrets of atlantis and won big
when i finished the wager requirement, i did deposit 500€ more and play with real money blackjack and roulette.
So i didnt hurt the T&Cs
I would like to talk to the Manager and let him explain his deciscion because this is a scam
Support Agent
Sorry, but this it the final design
Mario P.
No its not final until you talk to you
you cant take 6500€ from me and just say its final
you have some responsibility
Support Agent
I am obliged to close this chat right now in order to help other players
Support Agent has closed the chat.
Okay, after all, the offered me a bonus which i won big while playing within their rules. After it turned to real money, i played blackjack and won a little more, after i did deposit my own real money.
If that is suspicious or a gaming sheme, i never want to play in any casino ever again.
Please dear Askgamblers Team,
help me in this case,
and also prevent other players to get scamed in this casino
Thank you!
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