I'll start right from the beginning..
April 23rd/2017, received an email confirming that my withdrawal is "on it's way"
Withdrawal amount: $500.00 CDN
May 9th/2017, no funds have been credited to my depositing method (visa)
May 9th/2017, opened up a live chat and spoke to representative "Liam".
Liam explained to me that deposits should only take 1-3 days (chat was saved and sent to my email)
Liam asked me to get screenshots of my bank statement to verify I have not yet received my withdrawal. He said their payments team will have to "investigate" the current situation. He told me to address the email to his attention and he would send it into the payments team to verify what's going on.
At this point I am pretty fed up and just decided to see if they would get back to me themselves. I have a case # that i've been providing to each representative I speak to asking for an update as I have been checking everyday and the only answer I seem to get is "we are still waiting for a response from the payment provider". To me this is very unacceptable and unprofessional. People choose to play at this casino because they're put under certain impressions that this will not happen, especially since they won fair and square. I find it very funny that they can easily take money out within seconds but take weeks upon weeks to pay out to their "valuable" customers.
May 4th/2017, made another withdrawal of $400.00 CDN and it was confirmed on this day
Present day May 12th/2017, no sign of any withdrawal made. No emails from Mr.Green, no updates, nothing. Just a pissed off person sick and tired of hearing the same excuse over and over and over again.
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