I took part in a deposit £10 get free spins offer last Sunday, after completeing the wagering requirements I had won £660. During wagering I only placed 50p and £1 bets (as I had previously had winnings denied by Dr Vegas for betting more than £4, so knew I could not bet more than this). Once wagering was complete I withdrew £550, leaving £110 cash in my account which I then used to do some larger bets but did not win and so did not withdraw anything further.
I then received an email the following day (08/05/2017) from Dr Vegas stating they were sorry but had to reduce my withdrawal to £200 and had removed £350 from my winnings as I had breached their terms and conditions and had placed £20 bets on Ohh Ahh Dracula. I emailed them back as I had not done this and asked for a list of transactions (not available online) to show that I had not place a bet bigger than £1 during wagering. I have still had no reply and my winnings have still not been returned or refunded to myself.
The £200 that they did refund as still not been returned to my back and is showing as waiting authorisation, again they have not replied to my emails.
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