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Royal Vegas Casino - Stalling verification and delaying payment of $9000

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Hi i won $9000 last week from Royal Vegas. And my request for withdrawal has been processed on monday. I got an email from the asking me to submit documents for verification that night which I sent right away to avoid any delays. And the next day I received an email again asking to provide a picture that shows all 4 corners of the document and the back of visa card. I also emailed them right away which was on tuesday. Now it has been more than 48 hours but i havent heard anything from them. I tried to email them but none! I just want my money

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