Hi
I won a total of 5.2BTC last week from BitcoinPenguin Casino
Previously before that I had won a total of 2.1BTC and the withdrawal process was quick and easy, a total of 5 minutes to receive my cashout.
I then went on to winning 5.2BTC and requested the cashout.
I had to request the max of 5BTC initially then I requested the 0.2BTC and that was an automatic withdrawal.
It has now been over 1 week since I requested my cashout of 5BTC, and I have gone to the live chat every day since then asking if they could process my withdrawal only for them to give me false estimated times, strange excuses as to why it hasn't been approved and even to the point where someone was impersonating a manager of the casino claiming I would receive it in 1-2 days. This was 4 days ago now.
I have been persistent and patient with this casino but now I just want my cashout so I can be on my way I don't want anything to do with gambling any more.
I will attach a printscreen of the pending withdrawal which has the time and date of when I requested it, and as you can see all of my deposits have been confirmed.
I just want my money.
↧