Ive been a Dr Vegas customer for years. I withdrawn few month ago delayed withdrawal to allow me to identfy through providing details such as driving license and bill letter told only have to do this one time only the payment was then sent to me. Now no more than 2 months later i withdrawal £1000 and over a week and half later i find out after asking for help loads of times about when my withdrawal will be sent to me. I am told 7 days later of making this withdrawal that ive been posted a letter to confirm my address again. They actually posted it to the wrong address not whats on account. I did not receive or know about a letter and now ive to wait for another letter. I am fuming as i was told that the first time i provided address proof this would be only needed once. Why do they lie and as a member who lives at the same address since joining is still waiting for my withdrawal its not fair, how can they lie to you and still not authorise my withdrawal. I provided so much proof of my address again, i am so mad that i have to wait close to 2 week for my withdrawal afyer my years of loyalty
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