So I won a pretty big prize on Silver Oak on the slots, and my request for payout was submitted on 4-25-2017. As of this writing, i am still waiting on a payout.
My check was approved by management on 5-5-2017. No one notified me that I needed new documents on file, so I waited the 10 days and got no response about my check. I submitted new documents on 5-16-2017 and they were approved the same day. Since 5-16-2017 I had to wait 10 more days until I could have my issue escalated to the finance department for review.
Checks are cut on Wednesdays and Fridays i am told. 5-27-2017 and no check. 5-31-2017 and no check. Advised that they are busy paying out a lot of winnings, etc. 6-2-2017 and still no check. Today is now 6-7-2017 and I have no check, no tracking number, and no answers.
Please help.
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